FREQUENTLY ASKED QUESTIONS
Question: How will my package be delivered?
Answer: All orders will be mailed by Canada Post.
Question: How long will it take before I receive my order?
Answer: Normal shipping time in Canada is approximately 7-10 days depending on your location. Occasionally it can take longer depending on the Post Office in your area.
Question: How will I know that my order has been received?
Answer: All internet orders are received “same day” and are processed within 24 hours of receipt. You will receive two responses via email. One will be from our system letting you know your order has been successfully received. The other email will come from one of our customer service representatives giving you a total of the order including all taxes and shipping charges and also any problems there may be in filling your order. Please review the statement to ensure that all items are correct.
Question: How do I order a new catalogue?
Answer: Please call us to order a new catalogue at 1-613-634-3799 or email us at cars@diecastbymail.com. If you have ordered a product from us within the last 18 months, you will automatically receive a free copy of each new catalogue we produce. For new customers, please call us and we will be happy to send you the most current catalogue. Shipping charges may apply.
Question: How do I return a parcel?
If you wish to return an item you may do so within 15 days. Simply call us at 1-800-653-0251 between 9:30am and 5:30pm Monday to Friday or Saturdays 9am to 5pm, Eastern Standard Time for a Return Authorization Number. The Return Authorization number must be clearly marked on the outside of the box. Please include a note indicating the reason for the return and let us know if you want the item replaced, exchanged or credited. Mail the model back to us by Surface Mail through Canada Post.
The Collectors Guild
842 Fortune Crescent, Unit #3
Kingston, Ontario
CANADA K7P 2T3
Please DO NOT send by Airmail or UPS.
Please take care not to mark or write on the model packaging and ensure the item is properly packaged for safe return including bands around the doors and hood. Returned items must be in their original packaging. Shipping costs are not refundable.
Please allow 3 weeks for your return to be processed.
Question: How big are the models?
Answer: Over 90% of the die cast models we sell at The Collector's Guild are 1:18 scale.
In the scale of a model, the number after the colon is the number that the model maker divided all the measurements of the real car by to make his model. “The higher the scale - the smaller the model”. 1:12 scale models normally range between 14" - 16", 1:18 scale between 9" - 11", 1:24 scale between 7" - 8", while 1:43 scale models are about 4" long. Whenever we carry a die-cast model that is not 1:18 scale, we will clearly indicate what scale it is.
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