FREQUENTLY ASKED QUESTIONS
Question: How will my package be delivered?
Answer: All orders will be shipped by UPS.
To all parts of Canada please add $6.95 for the first item and $3.00 for each additional item. If an item is back ordered, it will not cost you more, even though your models may be shipped separately. Shipments outside of the United States or Canada will be charged the actual cost of postage.
If possible, we prefer to ship to a company or office address(it is usually faster).
If any item is back ordered, discounted shipping still applies, even though your models may be shipped separately.
Question: How long will it take before I receive my order?
Answer: Please allow 7 to 14 days for delivery, depending on your location. If you require faster shipping, please call 1-800-653-0251 for details.
Question: How will I know that my order has been received?
Answer: All internet orders are received “same day” and are processed within 24 hours of receipt. You will receive two responses via email. One will be from our system letting you know your order has been successfully received. The other email will come from one of our customer service representatives giving you a total of the order including all taxes and shipping charges and also any problems there may be in filling your order. Please review the statement to ensure that all items are correct.
Question: How do I order a new catalogue?
Answer: Please call us to order a new catalogue at 1-613-634-3799 or email us at cars@diecastbymail.com. If you have ordered a product from us within the last 18 months, you will automatically receive a free copy of each new catalogue we produce. For new customers, please call us and we will be happy to send you the most current catalogue. Shipping charges may apply.
Question: What does SOLD OUT mean?
Answer: 'SOLD OUT' means that the product is retired and no longer available. 'IN STOCK' means that we have the product in stock or that it will be coming back IN STOCK soon.
Question: How big are the models?
Answer: Over 90% of the die cast models we sell at The Collector's Guild are 1:18 scale.
In the scale of a model, the number after the colon is the number that the model maker divided all the measurements of the real car by to make his model. “The higher the scale - the smaller the model”. 1:12 scale models normally range between 14" - 16", 1:18 scale between 9" - 11", 1:24 scale between 7" - 8", while 1:43 scale models are about 4" long. Whenever we carry a die-cast model that is not 1:18 scale, we will clearly indicate what scale it is.
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